Refund Policy

Last updated: January 12, 2026

Our Commitment

We want you to be completely satisfied with your purchase. If our software doesn't meet your expectations, we offer a straightforward refund policy.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases. If you're not satisfied with our software for any reason, you can request a full refund within 14 days of your purchase date.

No questions asked. No hassle. We believe in our products and want you to try them risk-free.

One-Time Purchases

For one-time purchase licenses (e.g., CCRemote base license):

  • Full refund available within 14 days of purchase
  • Refund requests after 14 days are reviewed on a case-by-case basis
  • Upon refund, your license will be deactivated

Subscriptions

For subscription services (e.g., CCRemote Relay):

  • Full refund of the current billing period within 14 days of charge
  • You can cancel your subscription at any time from your Paddle account
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds for unused time after the 14-day window

How to Request a Refund

To request a refund:

  1. Email us at [email protected]
  2. Include your order number or the email used for purchase
  3. Briefly describe why you're requesting a refund (optional but helpful)

We typically process refund requests within 2-3 business days. Refunds are issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank.

Exceptions

We reserve the right to decline refund requests in cases of:

  • Abuse of the refund policy (e.g., repeated purchases and refunds)
  • Violation of our Terms of Service
  • Requests made significantly after the 14-day period without valid reason

Free Trial

We offer a 7-day free trial for our software. We encourage you to use the trial period to ensure the software meets your needs before making a purchase.

Technical Issues

If you're experiencing technical issues with our software, please contact us at [email protected] before requesting a refund. We're happy to help troubleshoot and resolve any problems. Many issues can be fixed quickly with our support.

Contact

For refund requests or questions about this policy, please contact us at [email protected].